Effective date - 14.03.24

Cancellations & refunds

Thank you for ordering using the FastPay App.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Definitions
For the purposes of this Return and Refund Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named FastPay App

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Monetyze Technologies Pvt Ltd, Jeno Surya Apartments, 1st Floor, Ariyankuppam, Pondicherry 605007.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Application or the Website or both.

Website refers to FastPay, accessible from https://www.fastpay.direct

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancelling an order and your rights
You are entitled to cancel Your Order within 5 days after informing the partner chef, once the delivery has been made, of the reasons why you want to cancel the order. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: hello@fastpay.direct or by phone: 781100055

We will reimburse You no later than 7 days from the day on which We receive the cancellation request and You will not incur any fees for such reimbursement. Once confirmed you will receive a full refund to your bank account or via UPI.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 5 days
The Goods are in the original packaging

Customers can choose to return the food to the delivery person of the designated Merchant where they bought the food from and send us the photos as evidence via whatsapp to 7871100055.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@fastpay.direct or by phone: 781100055

Registered address
Contact
  • hello@fastpay.direct
  • WhatsApp +91 78711 00055
  • Fully owned by Monetyze Technologies Pvt Ltd.
  • FastPay App © Copyright 2024
  • All Rights Reserved. 
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